Agilysys: Enriching your club members’ experience with online booking and mobile access

By implementing a club member management system, private clubs within hotels and resorts can manage guest and member profiles across their operations. These facilities benefit from improved service levels, increased efficiency and increased customer satisfaction scores simply by integrating club management with their property management systems (PMS). Today, technology vendors have created software solutions to manage any membership-based operation, including private clubs, luxury hotels and resorts, golf resorts, leisure centers and resorts. wellness, and several add-ons are available to enhance the member and guest experience while at these properties.

Why does my property need a club management system?

Clubs are seeing a dramatic improvement in staff productivity by allowing members to access their online profiles and manage their accounts or book services via their mobile devices. By freeing up their employees, they can focus on other tasks that generate more revenue for the property.

What are some of the unique features provided by a club management system?

  • Fast and automated batch processing for contributions or settlement of account balances

  • Membership-level control of account management, dues and rebates

  • The ability to view charges with line details on a member account from any module

  • Staff payroll reports based on commissions and membership sales activity

How does running the club benefit our members?

Members have mobile access to their accounts, allowing them to check balances and book services online. With the single guest or member view of a club management solution, members have the flexibility to manage their accounts through the mobile device of their choice, including:

  • Self-service online booking engine for rooms, spa services, tee times, restaurant reservations and other activities

  • Access to online and mobile portal to view their accounts, including detailed fees and F&B minimums

  • Seamless access to property-wide privileges and discounts

  • Automated email statements with access to view detailed charges

  • Ability to pay outstanding balances online

What are some other effective solutions who can help manage our club’s operations?

  • Point of Sale (POS) Solutions

  • Golf course management

  • Spa management

  • Mobile POS

  • Inventory and supply

  • Secure payments

  • Sales, catering and event management

  • Analytics, Marketing and Loyalty

  • Order at the kiosk

With a club management system in place, guests and members have direct access to manage their accounts and book through their club’s online portal, allowing employees to focus on other revenue opportunities. By integrating a club management system with other modules, the establishment can optimize its service offerings, improve the member experience and exceed their expectations.

To learn more about the benefits of club management and how hotel technology providers are creating solutions to enhance the club member experience, visit ResortSuite by Agilysys in booth #1318 at CMAA 2022 World Conference and Club Business Expo inside the San Diego Convention Center, Feb. 21-22, 2022. The team will showcase its Club Membership Management System, designed to manage private clubs and memberships at hotels and resorts resort. The full conference, including educational sessions, professional development and networking opportunities for the club management industry, will be held February 19-23, 2022.

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