ServiceTitan enhances its online booking technology for trades with the acquisition of Schedule Engine
ServiceTitan and Schedule Engine Partner to Help Entrepreneurs Grow Their Business and Provide a Hassle-Free Scheduling Experience for Their Clients
LOS ANGELES, June 28, 2022 /PRNewswire/ — ServiceTitan, a software platform designed to power businesses, today announced that it has entered into a definitive agreement to acquire Schedule Engine, a leading online booking provider for residential and commercial services. The acquisition will strengthen ServiceTitan’s suite of technology solutions and increase investment in Schedule Engine technology and products. Scheduling appointments is one of the most important interactions a service business has with its customers, and the trades industry is already seeing a significant increase in the number of jobs booked online. Schedule Engine’s state-of-the-art technology makes the experience fast, simple, and efficient.
“Like ServiceTitan, Schedule Engine was born out of a desire to solve the problems hard-working craftsmen face every day,” said Ara Mahdesian, CEO and co-founder of ServiceTitan. “Online scheduling technology is a ‘must-have’ for any business enterprise looking to deliver a modern and seamless customer experience, and Schedule Engine has built by far the most advanced and intuitive solution we’ve seen so far. We are excited to partner with Vincent and the team at Schedule Engine to further our mission to equip entrepreneurs with the technology they deserve.”
Founded in 2016 by austin haller As a solution for his father’s outsourcing business, Schedule Engine provides a complete client solution for commercial businesses. Schedule Engine enables service providers to deliver the seamless experience end consumers have come to expect, including fully integrated online booking technology, automated customer messaging, and remote technician video diagnostics. Schedule Engine also provides contractors with better information earlier in the booking process to increase both efficiency and profitability in the field.
“Schedule Engine and ServiceTitan share the same mission to bring the best and most advanced technology available to the trades industry,” said Vincent Payen, CEO of Schedule Engine. “Our scheduling technology gives contractors the tools they need to never miss a job and their clients the ability to easily schedule an appointment anytime via our online booking tool, live chat or simply by picking up the phone. We also equip commerce with powerful analytics that simplify the entire booking process and optimize jobs. I can’t wait to see what the Schedule Engine and ServiceTitan teams are able to accomplish together.
The trades industry is undergoing a rapid digital transformation, and entrepreneurs across the country are hungry for software solutions that allow them to modernize and improve their clients’ overall experience while optimizing their own processes. According to a recent survey by ServiceTitan, a majority of home service providers believe that more than thirty percent of their jobs will be booked through an online scheduling tool over the next three years, and more than two-thirds of home service providers home services plan to invest in online booking technology over the next year. Online planning is a pragmatic solution that solves a problem that every entrepreneur encounters on a daily basis.
“As a Service Titan and Schedule Engine customer, I couldn’t be happier to have two of the most innovative and customer-focused technology companies in the trades industry join forces,” said Aaron Gaynor, CEO of The Eco Plumbers. “The benefit of having an online booking option available to our customers is very clear. Since we started using Schedule Engine the results have been dramatic, we expect online bookings to be more than twenty percent of all bookings by the end of this year, up from zero percent three years ago This has had a huge impact on our business and we expect it to be a significant driver of our growth in the future.
Payen will report directly to Connor Theilmann, who was recently promoted to Chief Commercial Officer of ServiceTitan. Under Connor’s leadership, ServiceTitan has become a top choice for a wide variety of potential partners – acquisition, capital, technology and strategy – looking to play a role in the company’s mission to build the operating system. for trades. Since 2021, ServiceTitan has announced the acquisition of FieldRoutes, a leading provider of cloud and mobile SaaS in the pest control and lawn care industries; Aspire Software, a software provider for commercial landscaping companies; and ServicePro, a software solution for the pest, lawn and gazebo industries.
The acquisition of Schedule Engine by ServiceTitan is subject to the satisfaction or waiver of certain closing conditions contained in the definitive agreement.
To learn more about ServiceTitan, visit www.ServiceTitan.com
ServiceTitan is a cloud-based software platform designed to power business enterprises. The company’s end-to-end solution gives entrepreneurs the tools they need to run and grow their business, manage their back office, and deliver an exceptional customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan equips merchants with the technology they need to make the world work. ServiceTitan is backed by world-class investors including Bessemer Venture Partners, ICONIQ Growth, Index Ventures, Tiger Global Management and T. Rowe Award.
About the Scheduling Engine
Scheduling Engine is a leading provider of online booking and live services for business enterprises. The company’s comprehensive software solution streamlines the home service planning process and enables entrepreneurs to seize the right opportunities for their business. From automated online scheduling to 24/7 live chat and voice assistance with industry-trained professionals, commercial businesses can deliver a convenient and reliable customer experience to book more jobs. while optimizing the efficiency of dispatchers and technicians. Designed to easily integrate with a contractor’s existing software systems, Schedule Engine can be implemented and configured quickly and easily to seize the right opportunities by meeting customers where they are.